Refund & Delivery Policy

We deliver across Melbourne and all surrounding suburbs. If your address is outside courier range, we will contact you before charging any delivery fee.

Orders are dispatched 8pm till late, seven nights a week. Orders placed outside these hours are queued for the next service window.

After you submit an order we obtain a courier quote and add a $7.50 admin fee. Your delivery fee is therefore $7.50 plus the courier cost for your address. The total is shown on your order page before you pay. Delivery fees are non-refundable once a courier has been dispatched.

ETAs shown in the app are estimates only, based on distance and typical night-time traffic. Live courier tracking is provided where the courier supplies it; otherwise the ETA remains an estimate. Track your order from the link in your confirmation email.

Australian banks do not offer an API for verifying incoming PayID transfers, so PayID payments are checked and confirmed by our team — usually within 15 minutes during service hours. Card payments made through a Square invoice are confirmed automatically as soon as the payment clears.

You can update your delivery address from your order page up until the courier has been dispatched. After dispatch, contact us immediately at Admin@d-erectdealz.com — we will try, but cannot guarantee, a change.

A person aged 18+ must be present at the address to accept the order. Our driver may ask for photo ID. If no adult is present, ID cannot be produced, or the recipient appears intoxicated, the driver may refuse hand-over. In that case the order is forfeited and only the product portion (not the delivery fee) may be refunded, at our discretion.

You can cancel free of charge before we mark your order as paid & dispatched. To cancel after payment but before dispatch, email Admin@d-erectdealz.com; if the courier has not left, we will refund in full. Once the courier is en route the delivery fee is non-refundable.

If your order arrives damaged, incorrect, or with items missing, take a photo and email us within 24 hours. We will replace or refund the affected items at no cost to you.

For hygiene reasons, adult products and intimate items cannot be returned once the outer packaging is opened. Unopened, undamaged items may be returned within 14 days for store credit. This does not affect your rights for faulty items under the Australian Consumer Law.

Approved refunds are returned to the method you paid with — PayID to the handle you paid from, or back to your card for Square invoice payments — usually within 2 business days. If that PayID is no longer active, contact us to arrange an alternative.

Something went wrong? Email Admin@d-erectdealz.com and include your order number.